Yap Lip Seng

Chief Executive Officer, The Malaysian Association of Hotels.

Bringing with him a sterling career spanning over 20 years, Mr. Yap is no stranger to the hospitality industry. He joined Regent Hotel in his early years and has held a number of senior management positions with Genting Malaysia Bhd. Prior to joining Malaysian Association of Hotels, Mr. Yap was the Hotel Manager of Resorts World Langkawi, Kedah and Chairperson of MAH Kedah / Perlis Chapter.

Part of his impressive resume also includes executive certification with École hôtelière de Lausanne of Switzerland, Cornell Nanyang Institute of Hospitality Management, Singapore and being awarded the Certified Hotel Administrator (CHA) which is the highest certification from the American Hotel & Lodging Educational institute (AHLEI) in the year of 2013 and Certified Hospitality Trainer (CHT) in 2015.

With his extensive reach & experience in the hospitality and tourism industry, he was appointed as the Industry Advisory Panel for Taylor’s University, Berjaya University College and INTI International University & College. He is also a member of various industry panels for the Ministry of Tourism, Arts and Culture Malaysia (MOTAC), namely Star Rating Committee, National Spa Council, National Tourism Human Resources Development Council (NTHRDC) just to name a few.

Recently, he was appointed by the Human Resources Development Fund (HRDF) under the Ministry of Human Resources as the Chairman for Sectorial Training Committee (STC): Hospitality. This committee was established as an advisory and consultative council to HRDF on industry specific training and development needs.


Day 1
October 20, 2021
11:30 am

Concurrent Session A : “Tourism & Hospitality: A Long Journey of Recovery”

20 October
Time:  11:30 am - 12:30 pm

One of the worst hit sectors of the pandemic has been the travel and hospitality industry. Since March 2020, the tourism and hotel industry lost over 80% of its business, while the hotel industry alone recorded a loss of over RM6.53 billion in 2020*. While there is light at the end of the tunnel with the vaccination rollout and National Recovery Plan, the sector has a long journey ahead and many players may not survive the recovery period.
This session explores the issues and needs of the industry, as well as the path ahead, including innovations and concepts that can refresh the sector and offer new opportunities for growth.

*No Total Lockdown, What’s Next?”, Malaysian Association of Hotels, 22 May 2021